FREE delivery with purchase over RM100 (JB) & RM250 (Other Peninsular States)

Frequently Asked Questions

Ordering & Payment

How Do I Place An Order?

You can place order here on our website.

What Payment Methods Do You Accept?

We Accept DuitNow, TNG, 7-11, and also FPX, if you wish to see more or other payment method, please do let us know.

Can I Make Changes To My Order After Placing It?

Yes you can, please to contact us with your ORDER ID# before your order is shipped out, once shipped out we are not able to make any changes.

Is There A Minimum Order Requirement For Delivery?

No, There is no min order required, however there will be a delivery charges for order under RM100 (JB) & RM250 (Other Peninsular States).

Delivery & Pick-Up

Is Same Day Delivery Available?

Yes, it is available only in JB area

How Much Is The Delivery Fee?

The delivery fees are RM10 for JB AREA & RM25 for OTHER PENINSULAR STATES.

Do You Deliver Outside Of (JB) Or Specific Areas

Yes we do deliver to mostly all of other Peninsular States, you can check by entering your postcode to see if we cover your address.

Can I Schedule A Specific Delivery Time?

Delivery times are subjected to efficient route planning based on delivery address of the day, and we are unable to fulfill specific delivery time request.

Product Information

Are Your Dumpling Made Fresh Daily?

Our dumpling are made with fresh ingredients every morning, sourcing from our partners. We then quick freeze it to maintain the texture and quality of the dumpling before it reaches our customers.

Do You Offer Vegetarian Or Vegan Options?

Only Yam & Pumpkin option is available.

How Should Store Dumplings If Not Eaten Immediately?

If not eaten immediately, dumplings must be store at -18C* to maintain the quality.

What are the cooking instructions?

There is many ways to cook our dumpling such as, boiling, steaming, or even Hot Pot, but our most recommend way is to pan-fry the dumplings. ALL METHODS DO NOT NEED TO THAW THE DUMPLING!!! CAN BE COOK STRAIGHT OUT OF FREEZER!!!

Returns & Refunds

Can I Get A Refund If I Have A Change Of Mind?

We currently do not accept any refund for change of mind, however you can whatsapp us on +6019-659 8889 to see what we can help you with.

What Should I Do If I Receive The Wrong Order?

Please do contact us immediately at +6019-659 8889 with your order ID and photos of the order, and we will assist you.

Do You Accept Returns On Perishable Items?

If the order you have received is damaged / perish, please contact us at +019-659 8889 and we will assist you.

Allergies & Dietary Information

Do You Use Any Nuts In Your Products?

No, our products do not contain nuts, however some of our products may contain sesame, soy, eggs. Do read the allergen info at the product page.

Do You Use Any Preservative In Your Products?

No, we do not use any preservative on any of our products.

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La Gourmet Nation Sdn Bhd

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